Agents at Home: How to Start Your Online Training Program

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With more at-home agents today, your contact center and frontline teams need training now more than ever. 

In this e-book, you'll learn how to:

  • Take your in-person curriculum online
  • Create do-it-yourself courses on-the-fly
  • Choose the right online training formats and technologies for your objectives
  • Reduce your costs when developing your online training program

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Empowering you with outstanding customer service education

Since 2001, The Call Center School has been dedicated to the personal development of contact center individuals. With over 30,000 certified graduates from more than 4,000 contact centers, we are a market leader in the industry. Our expert learning and development team of industry specialists, instructional designers, graphic designers, video journalists, and linguists, ensures that all content is of the highest standard.