Free Webinar

Agent Staffing in 2020 (Vol. 2) -Re-imagining High Volume Recruiting for Contact Centers

It’s commonplace to say hiring is hard, particularly for frontline roles. Deep-seated industry challenges include knowing who will be good and how to meet and onboard great recruits.

Unique to high-volume recruiting though are certain advantages. This includes the amount of data given the number of placements and the velocity and measurability of hiring outcomes.

This session will dive into the tools and methods available to achieve great outcomes for open frontline roles. You will learn:

  • How to hire people uniquely suited to your environment
  • How to evaluate hiring assessments for efficacy and bias
  • How to use data to improve your hiring outcomes over time
  • How to set up a high functioning recruiting funnel

Note: This webinar has already been hosted. But don't worry, sign up to watch the webinar recording. 


Irene Chung

Irene Chung is Co-Founder and CEO of StellarEmploy. She has more than ten years of experience advising businesses on recruiting and talent. Irene co-founded StellarEmploy to improve hiring outcomes in frontline jobs. This includes roles in customer support, hospitality, retail, warehousing, and manufacturing. Her expertise is in better enabling recruiting through software automation, data science, and behavioral science. Irene began her career in executive search at Fidelity Investments. She later became a management consultant at The Bridgespan Group focusing on social impact. Irene holds a Masters in Business Administration from the MIT Sloan School of Management and a Masters in Public Policy from the Harvard Kennedy School.


Justyna Kuczaj

Justyna Kuczaj has track record of international experience working in B2B SaaS companies. She is currently a CX Leader for InVision Group developing a team responsible for building customer relationships, delivering best practices, and providing key account support. Justyna is a forward-thinking leader with a strong focus on customer centricity and employee engagement.