Agent Staffing in 2020 (Vol. 2) -Re-imagining High Volume Recruiting for Contact Centers
It’s commonplace to say hiring is hard, particularly for frontline roles. Deep-seated industry challenges include knowing who will be good and how to meet and onboard great recruits.
Unique to high-volume recruiting though are certain advantages. This includes the amount of data given the number of placements and the velocity and measurability of hiring outcomes.
This session will dive into the tools and methods available to achieve great outcomes for open frontline roles. You will learn:
- How to hire people uniquely suited to your environment
- How to evaluate hiring assessments for efficacy and bias
- How to use data to improve your hiring outcomes over time
- How to set up a high functioning recruiting funnel
Note: This webinar has already been hosted. But don't worry, sign up to watch the webinar recording.