Agent Staffing in 2020 (Vol. 1) - Reinventing Frontline Staffing Strategies
Frontline staff today look very different compared to ten, five, or even two years ago. New tools and technologies, shifting work environments, and evolving employee priorities are changing the way we must think about contact center staffing.
You need to ask yourself, how do you hire the people best suited to this new environment? What can you do to ensure they are productive and happy on the job?
In this session we will explore five key ingredients for hiring, training, scheduling, coaching, and motivating today’s evolving workforce. In this free webinar you will learn:
- How to hire the people best suited to your contact center environment
- What you can do to keep your staff productive and happy
- How to successfully, train, coach and motivate your workforce
- What to consider when scheduling the right people with the right skills
at the right time
Note: This webinar has already been hosted. But don't worry, sign up to watch the webinar recording.